Once you place your order, you'll receive an email confirmation. If it's not in your inbox, please check your spam folder. If you still can't locate it, contact us, and we'll ensure your order is processed and confirmed promptly.

If you need to change your shipping address, please notify us immediately. We'll be happy to update it if your order hasn't shipped yet.

If it's already en route, we'll attempt to intercept and reroute it to your new address, but please note that additional shipping fees may apply.

We'll keep you informed throughout the process.

Absolutely! We love our international family. Just keep in mind, due to the pesky pandemic, there might be slight customs delays. Also, remember that duties or import taxes are your responsibility.

Your in stock skincare essentials usually ships within 1-2 days, excluding weekends. If you ever need help tracking your order, just reach out to us, and we'll assist you.

Oh dear! Firstly, take a peek around your mailbox, front steps, or any hidden spots. Can't find it? Your local post office might have some clues. Remember, we're here to help!

Just shoot an email to support@soniaroselli.com with your order number, and we'll get on it.

We're so sorry about that! Please email us at support@soniaroselli.com with photos of the mishap – the product, box, and any damaged packaging (so we can show the carrier).

Don't forget your order number and the email you used. We'll get you sorted and take care of you.

No worries, we all make mistakes! While we can't alter orders once they're confirmed, try emailingsupport@soniaroselli.com ASAP to see about canceling.

We wish we could, but our swift team start packing pretty quickly, so we can't add items after the fact. But hey, you can always place a second order.

Absolutely! Email us at support@soniaroselli.com

Yes! For details and benefits of our reward program, apply here.

Yes! Professionals can apply for the SRB Pro Program here.

Yes! Our affiliate program offers compelling commissions.Discover our Affiliate Program.

Check our return and refund policy here.

Each product differs. See individual product pages for more details.

Yes. Please check your email. If you don't see it check spam.

If you still don't see it, reach out to support@soniaroselli.com